About Us
At Alentus, we pride ourselves on providing the most comprehensive support available. Your five means of obtaining technical support are listed below.
1. Alentus SupportCenter
The best place to find answers to common questions is in the Alentus SupportCenter Web Site, located at the following URL:
The Alentus SupportCenter is where you will find answers to most common website, email, database, scripting, and programming questions in our knowledgebase. If you would like to submit your question or support request to the Technical Support Department, simply login to the Alentus SupportCenter and submit a ticket.
2. C3 Billing Console
For most billing requests, we recommend you use the web-based C3 Billing Console. You can access the C3 Console login screen at:
3. Online LiveChat Support
During business hours you can also use our online LiveSupport chat system. You can connect directly to LiveSupport at:
4. Support by Email
For reporting problems via email, please direct your messages to our support email address supplied in your Welcome Kit. For some issues we will require confirmation of identity before acting on issues raised via email. For this reason, it is best to use the C3 or TSC Consoles rather than email when requesting private information or making changes to your hosting plan.
5. Telephone Support
During business hours we offer toll-free telephone support. The toll-free number is 1-877-922-9903. Please note that telephone support is provided between 7:00 A.M. and 5:00 P.M., Mountain Time, Monday to Friday.
Have questions? Need answers? If you have any questions regarding our Customer Support services, please call us Monday-Friday, between 7:00 a.m. and 5:00 p.m. MDT at 1-877-922-9903.
